Go to main menu Go to Content Go to footer

Daesang logo

Sustainable Management

Daesang takes social responsibilities to create the world where everybody is happy.

What is CCM?

Consumer-Centered Management (CCM) is a certification system
that evaluates whether a company organizes all its activities from a consumer-centered
perspective and makes continuous improvement in its management practices.

Leadership , System , Performance
  • Product
    planning
  • Purcha
    sing
  • Produc
    tion
  • Logistics
  • Public
    relations
  • Sales
  • Quality
  • Service
Consumer
Insights
(VOC)
Enhance consumer value
and
promote consumer rights

Scope of CCM Activities

Enterprise Quality Management System

  • Consumer
    Complaint Filing

    (ARS/Website/SMS)

  • CCM
  • Product Quality
    Operational Quality
    Service Quality

  • Enterprise Quality
    Improvement,
    Interdepartmental
    Feedback,
    and Quality
    Assessment

Strengthening Customer Relationships (CR)

CCM Philosophy

Global Food Company

Customer-First
Policy
Our Share Vales
Our Shared
Vales
  • Respect for Human Dignity and Self-worth
  • Customer Satisfaction and Value Creation
  • Contribute to Family Happiness and Society
지구를 양손으로 들고 있는 아이콘
Reaization of
CCM
  • Product Quality
  • Operational Quality
  • Service Quality

leading to
communication
excellence

CCM Execution Pledge

  • 1

    We prioritize customer satisfaction as our core value, and always think and act from
    the customer's perspective.

  • 2

    We value all customer feedback and actively integrate it into product improvements.

  • 3

    We guarantee the swift and efficient resolution of all customer complaints.

  • 4

    We are committed to preventing customer dissatisfaction through proactive measures.

  • 5

    Our products accompany consumers throughout their entire journey, from inception to purchase and consumption.

Benefits of CCM

Consumers icon
For Consumers
  • Consumer issues are resolved promptly and fairly through our structured CCM framework.

  • Consumers can choose Daesang's products and services with greater trust and confidence.

Comopany icon
For the Comopany
  • The entire company can raise awareness of consumer rights.

  • Continuous improvement of products and services from a consumer focused perspective strengthens the company's global competitiveness.