Sustainable Management
Daesang takes social responsibilities to create the world where everybody is happy.
SOCIAL
What is CCM?
Consumer-Centered Management (CCM) is a certification system that evaluates whether a company organizes all its activities from a consumer-centered perspective and makes continuous improvement in its management practices.
Consumer
Insights
(VOC)
-
L
LEADERSHIP
-
S
SYSTEM
-
P
PERFORMANCE
- Product
planning - Purcha
sing - Produc
tion - Logistics
- Public
relations - Sales
- Quality
- Service
Enhance consumer value and promote consumer rights
Scope of CCM Activities
Enterprise Quality Management System
-
Consumer
Complaint Filing(ARS/Website/
SMS) -
CCM
-
Product Quality
Operational Quality
Service Quality
-
Enterprise Quality Improvement,
Interdepartmental Feedback
and Quality Assessment
CR(Customer Relationship) Strengthen
CCM Philosophy
Global Food Company
Customer-First
Policy
Our Shared
Vales
- Respect for Human Dignity and Self-worth
- Customer Satisfaction and Value Creation
- Contribute to Family Happiness and Society
Reaization of
CCM
- Product Quality
- Operational Quality
- Service Quality
leading to communication excellence
CCM Execution Pledge
-
1
We prioritize customer satisfaction as our core value,and always think and act from thecustomer's perspective.
-
2
We value all customer feedback and actively integrate it into product improvements.
-
3
We guarantee the swift and efficient resolution of all customer complaints.
-
4
We are committed to preventing customer dissatisfaction through proactive measures.
-
5
Our products accompany consumers throughout their entire journey, from inception to purchase and consumption.
Benefits of CCM
For
Consumers
Consumer issues are resolved promptly and fairly through our structured CCM framework.
Consumers can choose Daesang's products and services with greater trust and confidence.
For the Comopany
he entire company can raise awareness of consumer rights.
Continuous improvement of products and services from a consumer focused perspective strengthens the company's global competitiveness.
